AMCap Frequently Asked Questions
If you install a demo version over a full version, the application will revert to a demo version only.
Please make sure to keep a copy of the installer of the full version.
The demo and the full versions of the application are basically the same
provided that the version numbers match in the About box.
That means that both versions behave exactly the same way and have the same
feature set, the same capabilities and the same restrictions; in other words,
what works in one version works in the other and conversely, what does not work
in one version does not work in the other either.
The demo version allows you to test every feature of AMCap for free and
for as long as you want, the only two limitations of the demo version are:
the application stops video preview and recording after 15 minutes of use
and display a dialog box inviting you to either buy the full version or exit.
- every still is watermarked with the name of the application across it.
Grayed out options in the menu are not limitations of the demo version in any way,
they are due to the current configuration of the application (video capture device,
video renderer, etc.) Please read through the help file to learn more about this.
Important: please thoroughly test the current demo version available
here before considering a purchase.
No refund will be made once the full version is downloaded or if a CD is ordered.
1. I captured a video using AMCap but
when I try to process it in RegiStax I get a "Failed to decompress AVI
frame" message. Is it possible to capture uncompressed video with AMCap?
This message is not directly related to AMCap. By default, AMCap
captures uncompressed video. This message usually means that the .avi
file is too large and exceeds 1GB in size. In RegiStax, try to uncheck
as many frames as needed from the end of the list and try again or use
Windows Live Movie Maker or another video editor to trim the file. Please
if you need further assistance with this program.
2. I cannot get my
webcam to work. When I enable preview, I get
either a green or a black screen
or one of the following messages
"Sorry, you have no video capture hardware." or "Unable to add the video capture source to the filtergraph". How do I get my webcam to
As usual, there may be a lot of reasons including the worse one, a
failing device. On the other hand, you can often fix such an issue with
one or more of the following steps:
- first off make sure that your computer and Windows meet the
requirements of your webcam (see the user manual or the manufacturer's
- if your capture device features many inputs make sure that the
correct input is selected in the Options >
Crossbar Video Input menu.
- try an alternate video renderer from Capture > Setup menu, Preview tab;
some old devices may only support the basic video renderer while some others will work better with the Enhanced Video Renderer.
- otherwise, unplug your webcam, reboot your system, plug your webcam and try
- unplug all other USB devices connected to your PC and try again. If
that works, plug back the USB devices one by one to identify which one
- unplug your webcam and fully uninstall the current drivers from
Control Panel > Add or Remove Programs icon. Reboot your
system then try to reinstall the drivers. Only plug the webcam after
installation is complete and possibly rebooting (but if told to do
- check whether new drivers are available for your webcam on the
manufacturer's website and possibly install them.
- try my
assistant and see what errors (if any) are reported.
- Vista RTM users only: you may have to apply a
Microsoft Hotfix described in article ID 939331 in case your system stops responding.
For issues related to preview, you may also try to:
- install the latest DirectX runtime from
- install the latest version of the drivers of your graphics card
available on the manufacturer's website
3. When I make captures there is no
sound recorded. How do I enable audio capture?
- Click the Devices menu and make sure that a sound card or a webcam microphone is ticked.
- On Capture menu, tick Record Audio.
- If there is an Options > Video Device > Crossbar Audio Input menu item,
make sure that the correct input is selected.
- If an Options > Audio Device menu is enabled, make sure that the correct input is selected under
the Audio Input menu item.
- If an Options > Audio Device > Properties menu is enabled,
make sure that the selected Pin Line is enabled and its level is high enough.
- Verify that you have the latest version of the drivers for the audio device.
4. The preview is mirrored or
flipped. How do I fix this?
This is either due to the chosen Color Space / Compression or an issue
with the driver of the video capture source. You can try the following
- click Options > Video Capture Pin... and choose
another Color Space / Compression
- Try to reinstall the drivers of your video capture source (possibly
your graphics card)
- install the latest version of the drivers of the video capture
source from the manufacturer's website
Alternatively, you may use the View > Flip View menu.
5. There is no sound at all during
the preview. How do I fix this?
First make sure that the right audio device is ticked in the Devices menu.
If a Devices > Capture audio from video
source menu is available, click it otherwise click the Options
> Audio Capture Filter... menu and follow these steps:
- Under Pin Line, select the appropriate input (if there are
many) then tick Enable
- Adjust the volume with the Pin Line Input Mix slider
- Click OK to apply the new settings
Note: you can also adjust the audio properties from the Volume
applet (in the notification area, formerly the system tray) Options >
Properties menu > Recording option (see
6. When AMCap starts or when I select my video capture device, I get the error
"Unable to render the video preview stream. The parameter is incorrect (0x80070057)", what's wrong?
The generic error code does not give any clue about what actually fails. However, this kind of error is usually related to
the drivers of either the video capture source (webcam) or the graphics card. Please try these few steps:
- First off, restart your system and make a new attempt; if the problem persists, try the other steps below.
- Click the File > Restore Default Settings menu to restart the application with a fresh configuration.
- Select the basic Video Renderer from the Video Renderer drop-down list in Capture > Setup menu,
- Possibly install updated drivers for the video capture source or the graphics card from the websites of their respective manufacturers.
7. I get an error (possibly
0x80070057 or 87) when I click View > Flip View > Flip, Mirror or Rotate and the
view is not flipped or mirrored, what can I do to flip the view?
The error code simply means invalid (or unsupported) parameter.
The driver of your video source may not support flipping and mirroring, this
is not a required feature. Try using a Video
Mixing Renderer as the video renderer in
Capture > Setup... menu, Options tab.
8. What is VMR9 and what are the
VMR9 means Video Mixing Renderer version 9. It is an optimized and
enhanced video renderer provided with DirectX 9.0 and later. If the option
is grayed out in the View menu, you need to install the latest
DirectX 9.0 runtime available from the
Microsoft Update website.
9. The files I captured do not play
after a certain size on my Windows 98 system. What are the file size limits?
The file size limit does not only depend on the installed Windows system
but also on the file system which is either FAT16, FAT32 or NTFS. The size
may also be limited by the underlying capture technology. The common file
size limits are like this:
||File size limit
|FAT16 (Windows 9x/ME)
||2GB - 1 byte
|FAT16 (Windows NT and later)
||4GB - 1 byte
||4GB - 1 byte
||2TB - 1 byte
10. Whenever I
enable Preview, I get the
following message: "Unable to add the sample grabber to the filtergraph.
What does that mean and how do I fix it?
The error means that the Sample Grabber, a software component used to
make the still captures, is not installed or registered in your system. This
usually means that the version of DirectX installed on your PC is outdated.
To fix this issue, go to the
Microsoft Update website and install the latest version of DirectX.
You can also try my
assistant and see if the error can be fixed.
11. The preview is in black and
white. How do I turn the color mode on?
There may be different reasons for a B/W display:
- If you have a video capture card that supports different standards
like PAL or NTSC, make sure that it is set to the correct mode for the
input signal. To change it, go to Options > Video Capture
Filter... and set the Video Standard (PAL in Europe, SECAM in
France, NTSC in US and Japan, etc.)
- If you changed many settings and you cannot remember which ones, you
can simply delete the AMCap.ini file after closing the program.
If B/W preview remains after the program is restarted, make sure that
the brightness and contrast levels are correct. To do so, click the
> Video Capture Filter... menu and adjust the brightness/contrast
levels. If you have a Restore Factory Defaults button, just click
it. Also if a Black and White checkbox is available, clear it if
it is ticked.
- Finally check whether the latest version of the drivers of your video
capture source is installed in your system, some drivers simply don't
restore or don't report the default settings correctly.
12. I'd like to capture some video
in PAL 60Hz at 30fps but AMCap does not allow me to set a frame rate above
25fps. Is there a workaround?
By default, PAL is a video standard at 50Hz and 25 frames per second
(fps). To capture at 30 fps, you have to select PAL_60 in the
Video Standard drop-down list from the Options > Video Capture
Filter... menu. You can then go to Options > Video Capture
Pin... and set Frame Rate to 30. If PAL_60 is not
available in the list, the driver of your video capture source or the
hardware itself may not support it.
13. When the
application starts, I get the following error: "Unable to
register the application with the Still Image interface. (0x80040154)". I press OK and everything runs fine. How do I fix this?
You are most probably using a Windows version that does not support STI
(e.g. Windows 2000 and older). To avoid the message at startup, clear Register for STI Events
in Capture > Setup... menu,
Still Capture tab.
14. What is the "capture file"? What
file do I have to select?
The capture file is a single working file that is not fragmented and that
will be used by the program and the underlying system (DirectShow) to
temporarily store the captured video. After every capture, you can save the
actual video by using the File > Save Capture Video... menu.
By default, the capture file is called capture.avi and is located in the
root of your primary hard drive, in other words it usually is
c:\capture.avi. This must be a new file, don't select an existing file
otherwise it will be overwritten during the capture or the file allocation.
15. When I enabled the Windows Media
9 Series compression and I attempt to capture a video file, I always get the
following error: "Cannot set output file (0x80040154)". What does that
error mean and how do I fix it?
The error means that DirectShow is unable to locate the required Windows
Media ASF Writer Filter. This component is not installed by default by the
system and is only available as a redistributable component as part of the
Windows Media Format installer. You can download the installer
here or click
Redistributable Components > Windows Media Format in AMCap.
16. While installing my webcam, a
message popped up and told me that the drivers did not pass the Windows Logo
testing and now AMCap says that no video capture source is installed. What's
wrong and how do I possibly fix this issue?
Drivers that pass the Windows Logo testing are tested and then digitally
signed by Microsoft, this ensures that the drivers meet the quality and
stability requirements. Unsigned drivers don't usually mean that they are
poor or unreliable, that just means that they were not tested by Microsoft.
Because unstable drivers may lead the system to crash and give blue screens
(BSOD), the newest 64-bit editions of Windows may require signed drivers to
ensure overall stability.
In general, it is recommended that you visit the website of the
manufacturer to get the latest signed drivers for your devices. Only install
unsigned drivers if you don't have a better choice.
When installing unsigned drivers, a dialog box pops up with a message
<your webcam driver>
has not passed Windows Logo testing to verify its compatibility with Windows XP (...)
This dialog has two buttons: Continue Anyway and STOP
Installation. If you hit the STOP Installation button or press
the Enter key, the drivers won't install, this is probably what
happened in your case.
If the manufacturer does not have signed drivers, complete the following
steps to make sure that your system is not configured to never install
unsigned driver software by default:
- Click Start
- right-click My Computer
- click Properties
- click the Hardware tab
- click the Driver Signing button
- tick Warn and Make this action the system default
- click OK twice to close the property pages
You will now be warned when installing unsigned drivers but this won't
prevent you from installing them. Once you did this, run the drivers
installation again. When the
Hardware Installation dialog box pops up again, click Continue Anyway
to complete the drivers installation.
17. I always get the following error
message when I attempt to capture a still: "Unable to take a snapshot from the camera - Unspecified error (0x80004005)".
How do I fix it?
This error usually means that the drivers of the webcam don't correctly
handle the Still pin. The Still pin is a feature exposed by the drivers
of a webcam to allow capture of high-resolution still pictures from
Or you can check for updated and possibly fixed device drivers from the manufacturer's website.
You can work around this issue with the following steps:
18. I always get the following error
message when I enable Preview for my webcam: "An error occurred during
capture - The supplied user buffer is not valid for the requested operation.
(0x800706F8)". What does that mean and how do I fix it?
This error usually means that there are some internal issues with the
current drivers of your webcam. Please visit the website of the
manufacturer of your webcam and possibly download and install an updated
version of the drivers. Otherwise contact the technical support of the
manufacturer for further assistance.
19. When I press one of the buttons
of my scanner and a system dialog box pops up with a list of possible
programs to launch for this action, AMCap is listed numerous times. This
also happens in the Events tab of the properties of my scanner. How do I
remove all those unwanted entries?
This is a known issue in AMCap version 9.11 and previous. This happens
when the Register for STI events
option is enabled in
tab. This option possibly allows AMCap to be
automatically launched by the system when the hardware trigger of a
STI-compatible webcam is pressed. This issue is fixed in AMCap version
9.12 and later. In the meantime, you can download and run
to remove all the
unwanted entries. Click here
to download this fix.
20. When AMCap is
opened, I get this error message: "You have no video capture hardware. Video
capture will not work properly" but I do have a webcam or video capture
source. What does that mean?
This message usually means that there is an issue with the drivers of
your video capture source or webcam and the device is not recognized by
the system. Either the drivers for the device are not installed or they
are not working properly.
Drivers are usually provided on a CD and have to be installed before the
device is plugged (webcam). If you already installed the drivers, they possibly are not working
properly or in the worst case, the device itself is not
working. Go to the Device Manager and check the possible error code.
You may also try my
program and see if it reports anything.
21. How do I enable the crosshair? The option
always appears to be grayed out.
This feature is only available when a windowless video renderer is active. To
select a windowless video renderer, click
the Capture > Setup... menu,
Options tab then select either the VMR7 windowless
or the VMR9 windowless from the Video Renderer
22. Is AMCap compatible with 64-bit systems?
Yes, AMCap is a native 32-bit application but it is compatible and will run on 64-bit systems.
23. I can successfully record video but I get the following error message if I enable audio recording: "The sample
start time is after the sample end time (0x80040228)". What's wrong?
This error is possibly due to a faulty audio or video capture source driver. Please install the most recent version of the drivers if any are
available from the manufacturer's website.
In version 9.22, you can also try the following workaround:
- click the Capture > Setup menu
- click the Preview tab.
- tick the Enable time-stamped preview samples option
Alternatively, if your device features an on-board MPEG encoder, you can try to tick the MPEG-2 option on the Options >
Video Device menu.
Please refer to the documentation for more information and limitations about these options.
24. Audio always lags the video when I play back the captured video, how can I fix this?
Some of the causes of out-of-sync audio and video are:
- the audio and video capture sources are separate and not synchronized by hardware
- you have configured real-time video compression using a software video compressor in the setup
- The container format is audio-video interleaved (.avi) which does not store sample timestamps.
You may possibly avoid such issue by using one of more of the following workarounds:
- If the AVI container format is used, make sure that audio is set as the master stream in Capture > Setup menu,
Video Capture tab, Configure (beside Container format).
- Possibly try to reduce the audio buffer latency in the Preview tab of the setup.
- Possibly use the Windows Media 9 (.wmv) container format.
- Set Video compressor to no video compression in the Video Capture tab of the setup to disable
real-time software video compression.
- If the video capture device has an on-board MPEG encoder, try to tick the MPEG-2 option on the Options >
Video Device menu.
Please refer to the documentation for more information and limitations about these options.
25. I cannot get deinterlacing to work, the menu is always grayed out. How do I enable the deinterlacing feature?
The deinterlacing menu options are only available if the configuration meets the following requirements:
- the video capture source feeds an interlaced stream
(e.g. a TV tuner or a DV camcorder).
- if the MPEG-2 option is active, the installed MPEG-2 Video Decoder supports deinterlacing.
- a Video Mixing Renderer or the Enhanced Video Renderer is selected as the
video renderer in Capture > Setup menu, Options tab.
26. I've got no sound when I use the TV tuner of my video capture card. How do I enable audio from the TV tuner?
- if there is an entry for the audio input of the TV tuner in the
Devices menu (under the separator), select it, otherwise see FAQ #5.
- if the tuner card features multiple audio inputs,
make sure that the TV tuner input is selected in the Options
> Audio Inputs menu.
- make sure the audio level of the tuner is high enough, see FAQ #3 and FAQ #5.
- if none of these options helps, try the
Options > MPEG2 menu. If the TV tuner card
features MPEG2 support, this option should give the best results.
27. I successfully installed AMCap in Windows 7 but when I use it, the parameters are not saved. How do I fix this issue?
This is a known issue that is due to the fact that the security is tighten in the Program Files folder and user data must be stored in
a dedicated folder. This is fixed in version 9.21 and later.
To workaround this issue, please either install a newer version or follow the instructions below:
- In Windows Explorer, open the %ProgramFiles%\Noel Danjou folder (or %ProgramFiles(x86)%\Noel Danjou in 64-bit systems)
- Right-click the AMCap folder.
- Click Properties.
- In AMCap Properties, click the Security tab.
- Click the Edit... button.
- In the Group or user names list, click Users (<computer>\Users).
- In Permissions for Users, tick Write.
- Click OK twice to validate and close the properties.
Alternatively, you can install the program in a folder of your choice
other than a predefined system folder.
28. Whenever I try to use the overlay feature I get the following error
message: "Unable to activate the overlay feature. No such interface supported
How can I get the overlay feature to work?
The overlay feature requires a video renderer that can mix video streams.
The video renderer is implemented by the drivers of the graphics card installed in
your system. You may have to select another video renderer (e.g. one of the Video
Mixing Renderers), to do so:
29. I am trying to capture still images from the live video preview stream
but everytime I press the Enter key (same as Capture > Still Capture > Snap) I get the following error: "Unable
to make a still capture when the video renderer is in overlay mode... Catastrophic failure
How can I get the still capture to work?
This error happens if your webcam does not feature a Still pin (a device feature especially designed to capture
still images) and the default video renderer is selected. To work around this issue, please select another video
renderer (e.g. one of the Video Mixing Renderers):
- click Capture > Setup menu
- click Preview tab
- select another renderer from the Video renderer drop-down list (e.g. the Video Mixing Renderer 9)
- click OK
30. Where is the "Video Capture Filter" option located?
In version 9.21, just click Video Capture Filter on the Options menu.
In version 9.22 and later, this option was renamed: click Properties on the Options > Video Device menu.
31. I always get an error or nothing happens when I attempt to capture a still. How can I get it to work?
There possibly is an issue with a device driver or a 3rd-party filter. You can try the following:
- Click Capture > Setup menu
- Click the Still Capture tab
Uncheck Capture stills from device if this option is both enabled and checked.
If these conditions are met, this possibly means that the drivers of your camera are faulty,
check for an updated version from the manufacturer's website.
- If Capture stills from device is disabled, click the Preview tab.
Select another video renderer from the list (e.g. the Enhanced Video Renderer or the Video Mixing Renderer 9).
Also, check for an updated version of the drivers of your graphics card from the manufacturer's website.
Even though they should not interfere, you may also have to uninstall any installed 3rd-party DirectShow filter package
from Control Panel > Programs and Features.
32. The preview and/or capture frame rates drop down very low at times. How can I prevent this from happening?
There are many possible reasons why the frame rates will drop, this may include:
- Some camera settings are set to automatic control (e.g. Exposure, Focus, White Balance, etc.), click Properties on the Options >
Video Device menu and possibly uncheck all Auto options.
- DirectShow optimization, see Enable time-stamped preview samples in Setup > Preview tab and in the help file.
- Limitations of the video compressor, try another one or adjust the settings of the current one for real-time compression in Setup > Video Capture tab.
- Power management, possibly try a more efficient power plan in Power Options or adjust the settings if only Balanced is available.
- Make sure the capture device drivers and graphics drivers are up-to-date.
33. I just bought the full version of AMCap but Norton Antivirus blocked the installer
because it says that it is unsafe. How can I get the full version installed
and working now?
To make it clear, Norton AV claims that the installer is unsafe because it is not well-known enough to trust it, that does not mean that it is harmful for your system in any way.
Actually, the installer was submitted to the VirusTotal database before publishing and it is perfectly safe.
To install the full version on your system:
- Temporarily stop the antivirus
- Download the installer of the full version again (AMCapFullSetup.exe) from the link provided by the MyCommerce.com merchant website
- Run the installer (AMCapFullSetup.exe) once; usually, it will be located in the Download folder or on the
- You can now restart the antivirus and enjoy the full version of AMCap.
34. I get the following error message every time I open AMCap: "Unable to start the preview graph - Insufficient system resources exist to complete the requested service. (1450)" How can I get the preview to work?
The error message reports an hardware or device drivers issue or limitation. You can try the following steps to fix the issue:
- Close AMCap and restart your system.
- After restart, click the Capture > Setup menu in AMCap, click the Preview tab then
select another video renderer from the drop-down list: first try the Enhanced Video Renderer then the basic Video Renderer
if the former does not work.
- If the basic Video Renderer does not work either, close AMCap, plug the webcam or video capture device to another port and
possibly unplug any other device on the same bus that is not currently is use.
- Search for updated device drivers for both your webcam or video capture device and your graphics card.
- In last resort, have your device replaced or get another one.
- Click File > Restore Default Settings in AMCap in case of device replacement.
35. I get audio feedback (echo) when I select my audio device for preview. How can I avoid this?
Either click the Options > Volume > Mute menu item or
click the speaker on the right side of the status bar and tick Mute under the volume slider in the panel that shows.
36. When I attempt to run AMCap, I always get the following error message and I cannot use it at all: "The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem."
The error means that the runtime failed to install on your system for some reasons and you’ll have to install it manually. To do so:
- Open https://www.visualstudio.com/downloads/ in your browser
- Scroll down to the Other Tools and Framework section
- At Microsoft Visual VC++ Redistributable for Visual Studio 2017, select
x86 and click Download
- Run the vc_redist.x86.exe file on all the systems that give the error
You may have a look at the following link if you need help locating the runtime file:
37. Will AMCap run on Windows XP?
No, version 9.23 and later won't run on Windows XP since the Microsoft libraries are not compatible because this system is not supported by Microsoft anymore. Only version 9.22 and previous were compatible with Windows XP.
38. When I select my device from the Devices menu, I get the following error message: "Unable to add the video capture device to the filter graph. Access is denied"
This error is not an AMCap error per se, it is either due to the device drivers or a faulty system update.
39. We are interested in a custom version of AMCap, can you do that for
Sorry no, I don't create custom versions anymore.
40. AMCap keeps crashing, do you have a fix?
From experience and in most cases, crashes are due to faulty device drivers or broken system component after an update.
- Try with another video capture device from the Devices menu
- If the problem persists try another video renderer from
Capture > Setup menu,
41. I am a registered user of the full version, I cannot find a way to upgrade to the latest version, is there an upgrade plan?
No, in most cases, upgrades are just not needed if the current version suits your needs. In seldom cases, I provide a free upgrade if there was a known major bug in the version that you currently own.
42. When I start AMCap I always get a Blue Screen Of Death (BSOD) or a Green Screen Of Death (GSOD), what's wrong?
AMCap is a user mode application and as such it cannot give BSODs, these latter ones are due to faulty device drivers. Please check for an update from the manufacturer or use the OOBE drivers from Microsoft when possible.